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Why is eBay forcing refunds into gift cards? This was NEVER the policy before
I’m an occasional eBay buyer, and I’m honestly stunned by what I just discovered. During a recent return, eBay quietly defaulted my refund to an eBay gift card instead of sending it back to my original payment method. Yes, there’s an option buried in the process to change it — but the fact that the default is a gift card is completely unacceptable.
As consumers, we expect refunds to go back to the original payment method. That’s basic. If I pay with PayPal, the refund should go back to PayPal. If I pay with a credit card, the refund should go back to my credit card. That’s how it has always worked. But now, unless you manually catch and change it, eBay will redirect your refund into a gift card — locking your money inside their platform.
This isn’t a small change. It’s a major shift that eBay never clearly told buyers about. From what I’ve learned, this started after eBay switched to its Managed Payments system around 2021–2022. But instead of being transparent, they quietly flipped the default to something that benefits them, not the buyer.
This feels deceptive. It feels like a trap. And buyers deserve to know exactly what eBay is doing with their refunds.
後來想想，Amazon 的退貨也是用 gift card，差別是 Amazon 的選擇是在網頁中央的退貨欄上，我讀網頁時就直接看得到。而 eBay 網頁的退貨設計是在右偏旁，一不注意就會錯失了選擇。